About TCTO & CB

Tallinn City Tourist Office & Convention Bureau is the official tourist authority for
City of Tallinn. TCTO & CB is one of the departments of Tallinn City Enterprise Board.

Tallinn City Tourist Office & Convention Bureau's role is to
• Promote and market Tallinn as an internationally known tourism destination to leisure and business tourists.
• Maximize the benefits of tourism for Tallinn, Tallinners and the local economy by:
- increasing the number of business tourists;
- increasing the number of leisure tourists;
- extending the tourists length of stay in Tallinn;
- improving the satisfaction of the tourists visiting Tallinn.

Statistics, Research and Analysis
• Tourism researches and development summaries:
- collecting and compiling visitor statistics;
- compiling tourism development overviews;
- preparing and coordinating interviews and researches;
- foreign visitor survey;
- key market survey.
• Tallinn Tourist Information Centre visitor statistics.

Tourism Infrastructure
• Supervising the certification of the accommodation facilities in Tallinn.
• Participating in the work of Estonian hotel classification commission.
• Coordinating tourism infrastructure development with other municipal and state authorities and private sector representatives (information signs, maps, tourist coach parking, public welfare).
• Drafting and compiling tourism infrastructure, destination attractiveness and hospitality development plans and projects.

Conference Tourism
• Promoting Tallinn as an international meeting place and incentive destination.
• Providing free objective information on top conference facilities, hotels and services.
• Giving free neutral advice on Tallinn`s incentive programs.
• Assisting in conference, business and travel.
• Helping you get in touch with relevant local contacts.
• Providing assistance in site-inspections.
• Participating in the work of the European Cities Marketing.

Tallinn Card
• Development and promoting of the Tallinn Card culture tourism product.

Sights and Events
• Compiling tourist routes.
• Promoting sights.
• Collecting and distributing information on events in Tallinn.

Marketing
• Compiling tourism marketing plan.
• Promotion:
- participating at the fairs and other marketing events;
- arranging fam-tours and workshops for travel trade and media;
- planning and implementing marketing campaigns;
- compiling, publishing and distributing information and marketing materials.

Tourist Information
• Collecting and providing tourism information, answering to the inquiries.
• Administrating and managing Tallinn Tourist Information Centre, providing information
to the visitors and intermediating services.
• Updating and administrating the website.

TCTO & CB's contact details